Emergency Instructions

Emergency Instructions For Flood, Fire and Smoke:

Our Disaster Recovery team will be dispatched immediately.

Upon arrival, we will contain the damage, safeguard your belongings, remove the water, and restore your property. Your immediate action of calling us will greatly reduce the chances for mold to develop and secondary damage to occur.

Flood Damage Emergency Instructions:

1. Stay Calm. Make sure the water is turned off at the main valve. Write down what caused the damage.

2. Ensure your family’s safety by turning off the electricity in affected rooms and then unplugging all appliances (then turning on the power once more). If the ceilings are sagging, stay away from those areas until a professional arrives.

3. Remove standing water with a vacuum cleaner that is rated wet/dry. Standard vacuum cleaners SHOULD NOT BE USED!

4. Move undamaged items that are susceptible to getting wet to unaffected areas. If water is seeping in through the ceiling, protect your belongings from further damage by covering them with plastic.

5. Move expensive items or delicate items such as crystal, vases, keepsakes, etc. and put them in a safe place where they won’t be damaged.

6. Promptly separate items that can transfer color, such as furniture, area rugs, bedding, upholstery skirts, draperies and colored couch cushions from sofas and chairs.

7. Move wet area rugs and other detachable floor coverings and place them outdoors, away from your home.

8. Pin up draperies and upholstery skirts to prevent water circles. A quick fix is using a coat hanger and attaching it onto the curtain rod or placing the bottoms of the draperies in a plastic bag.

9. Protect carpet and furniture from permanent staining by placing squares of aluminum foil, Styrofoam or plastic bags between the furniture legs and wet carpet. If using foil, each square should have three layers of thickness.

10. Remove lamps, telephones and decorative items from wet furniture tops.

Fire Damage Emergency Instructions:

1. Do not attempt to inspect the damage to your home immediately after a fire has occurred. There may be many safety hazards present as a result of the incident.

2. Call A Professional Restoration Contractor (AM/PM) to begin the restoration process as soon a possible. Immediate response will increase the chances for your personal property and contents to be salvaged and decrease the likely hood of further damage to occur.

3. Call Your Insurance Agent and Report the Incident

4. The Fire Department will recommend that you secure your property. Your Restoration Contractor (AM/PM) will secure your home by:

• Boarding up windows
• Securing doors
• Covering firefighting holes in the walls and roof

Once it’s safe for you to enter the building, you can document and inventory the damaged items:

• Use a video recorder to document the damage of your property and contents, both interior and exterior
• Keep a written an inventory of damaged items
• Take digital pictures of individual items that are damaged and require special consideration (monetary and/or sentimental value). Then let us know about these items, as well as your loss adjuster

Smoke Damage Emergency Instructions:

A rapid response is important in minimizing the damage caused by smoke contamination. Here are some practical steps you can take to help the process:

1. Do not try and clean up the soot and/or smoke damage on your own. You may make compound the damage, making it worse that it was.

2. Open as many doors and windows to help remove smoke odors. Do not try to ventilate the room by using fans.

3. Keep room temperatures as low as possible and avoid turning the heating system on.

4. Please turn off the electricity, if you think that any wiring may have been affected by heat or water.

5. Please do not use any electrical items where soot is evident.