Emergency Preparedness and Response: What Managers and Engineers can do. Steps that can be taken to insure a smooth recovery with minimum disruption to the tenants.


Routine maintenance should be done on all systems that are likely to create a flood. Some proactive measures to consider are:

a. Snaking/hydro jetting the sewer systems on consistent, scheduled basis

b. Replacing parts that are exposed to high temperature or high pressure, i.e. water heater lines that begin to show signs of corrosion or efflorescence, RO systems that show the same signs of wear.

c. Inspecting InstaHot units on a consistent, scheduled basis, as this is one of the major sources for water intrusions in commercial buildings.

d. Store at least 1 or 2 portable extractors on site to assist in controlling water intrusions when they occur. Shop vacs are not sufficient, as they have limited capacity of water storage and require more time to dump the water.

e. Become an expert on your property’s building systems and be prepared to isolate the water source, when a loss occurs, as quickly as possible, in order to minimize the impact of a water loss.

f. Have building plans readily available to assist in locating the leak, identifying saturated areas, and finding the path of water migration. This will be a great help to first responders.

g. Compile a book with makes and models of wall coverings, floor coverings, paint colors and other specific design features and have it readily available in the management office. Providing these resources to the restoration contractor will help with the reconstruction, and expedite the process.

h. Ensure all tenants provide you with the same information in the event that they manage their own tenant improvements.

Taking these proactive steps will minimize the your risk for a loss to occur in your building; and ensure that if disaster strikes, you have positioned yourself to have a smooth, rapid recovery and minimize unnecessary disruption to your tenants..


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